A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2023 model year Solterra vehicles.

The hub bolts that attach the wheels to your vehicle may have been under-torqued prior to delivery to the Subaru dealership where you purchased or leased your vehicle. Under-torqued hub bolts could loosen to the point where the wheels could detach.

If a wheel detaches from a vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.

Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you.

WRE-23 Service Campaign FAQs

Q: What should I do?
A: Please do not drive your car until this recall repair has been performed by an Authorized Subaru retailer. You should contact your Subaru retailer (dealer) to have your vehicle towed to them for this repair, at no cost to you. For your convenience, your retailer may provide you with a loaner or rental vehicle at no cost to you until the repair can be performed.

Q: What will Subaru do?
A: Subaru will inspect the hub bolts on your vehicles and, if necessary, retorque them to the proper specification at no cost to you.

Q: What will be done to the vehicle?
A: Your Subaru retailer (dealer) will inspect the hub bolts on your vehicle and, if necessary, retorque them to the proper specification at no cost to you.

Q: What Subaru models are involved?
A: Certain 2023 model year Solterra vehicles.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this service program repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program repair free of charge for you.

Q: Can I have this service program repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, ateubaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.